Identifying issues as they arise, as well as defining how to deal with them, has traditionally been problematic.
In solving problems relating to these issues, we propose a unique problem-solving method. In our model, these problem is stated, facts are checked, and a list of options is generated by considering relevant factors relating to the problem.
The actual action taken is influenced by specific ethical standards. Thus chance of that problem arising again is minimal.
Speed is everything, especially when a client is requesting something that’s time-sensitive. We reply to our clients as soon as we can. Procrastinating on a response to a client’s email, phone call or voicemail doesn’t help anyone; we have to reply eventually, so why not do it as soon as possible? We avoid that "mark as unread" button in our client's email.
Even if we can’t work on the task any client requesting us to accomplish right away, at least we let them know we got their request and then we supply them with a timeline of when we’re able to get the task completed.
Best service means having thorough knowledge of our customer, experience with our products, and being able to help customers make the best choices for them. When we work at K2 Computer Services, We spend few minutes each month looking at the newest products, to make sure we are fully aware of our customer's equipment performance, and could make knowledgeable recommendations to customers.
Best service means helping customers efficiently, in a friendly manner. It's one of the things that has set our business apart from the others of its kind.